FAQ

No worries! We all make mistakes. If you've made your order within 1 hour please contact us immediately. In the subject line of your email please write your order number and the reason for your email. If more than 1 hour has passed you can still email us, however we may be limited in what can be done as our order system is automated.  

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unfortunately we cannot accept refunds for change of mind or change of size.

To start a return, you can contact us at support@kpopstanz.com. If your return is accepted, you're responsible for any expenses required to send the item back. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@kpopstanz.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For logistical reasons, our products are packed in individual & fitted packaging to ensure the safest possible delivery. 

Due to this, some products may arrive at different times. 

If your products arrive separately, please wait a few days for the remainder of your order to arrive. 

If you have any concerns, please contact us at support@kpopstanz.com 

For approximate shipping times, please allow for 2-4 weeks until delivery. COVID-19 has delayed our orders, so we please ask that you be patient with us.

We also ask that you please allow 3-5 business days for your product(s) to be handled and packaged. This allows our team to inspect and process the package before departure. 

If you have any concerns or questions about your order, please contact our support team at: support@kpopstanz.com 

Don't worry! Please wait a few more business days for the arrival of your package. If you still haven't received your parcel by then, please contact our support team for assistance. We guarantee all purchases, so if yours is lost or unable to be delivered for any reason we will send a new one out free of charge.  

We accept all major paypal, and credit cards including VISA, MasterCard, Amex & more. 

Yes! We strive to protect our customers rights and privacy. We use Shopify Payments for all checkouts and believe your security is a main priority. 

Shopify Payments is the worlds leading payment platform for e-commerce stores. Your information is never saved and no one will have access to them. 

Shopify also guarantees the safety of your payment, giving you further peace of mind. 

No worries! Contact our support team and we'll answer any additional questions or concerns that you may have. You can contact us at: 

support@kpopstanz.com